CookOnline policies
Refund Policy
Clear information about how CookOnline protects your data, sets service terms, and handles refunds for chef bookings.
chef bookings
Refunds are reviewed by admin based on cancellation timing and whether service has started.
If a paid booking is cancelled before the chef arrives, eligible amounts may be refunded through Razorpay.
Catering
Catering enquiries do not charge online. Any deposit agreed offline follows the written quote terms.
Need help?
Contact support with your booking or enquiry ID for faster assistance.
Need help with this policy?
Our team can clarify terms, refunds, or data questions.