Help centre
Frequently asked questions about CookOnline
Straight answers on chef booking, payments, OTP proof, catering enquiries and chef registration.
Choose a booking plan, add your date, preferences and address, then review the summary. Login or register only when you pay. After payment, CookOnline assigns a verified chef — you do not browse or pick unknown profiles.
You can choose customer-arranged or chef-arranged ingredients when you book. We confirm your preference in the booking details.
Submit the catering enquiry with guest count, venue and menu needs. Our team reviews it and shares a custom quote. Catering has no online payment on the website.
After payment you receive arrival and completion OTPs. Share the arrival OTP when the chef reaches your home, and the completion OTP when service is done — for clear accountability.
Yes. Go to Become a Chef, complete registration with documents, and wait for admin verification. After approval you can receive assigned chef bookings.
Ready to book a chef?
Choose a plan and continue as a guest until payment — we assign a verified chef after you pay.
Book a ChefStill need help?
Our team can help with bookings, catering quotes and chef registration.
Contact support